Shipping policy
Shipping in Canada at a glance
| Where we ship | Across Canada, except Newfoundland and Labrador, Prince Edward Island and the territories |
| Free shipping | On orders of $100 or more |
| Carrier | Purolator, with a tracking number |
| Pickup | No in-person pickup: all orders are shipped |
Shipping rates
The same rates apply in every province we serve.
| Shipping option | Orders under $100 | Orders of $100 or more |
|---|---|---|
| Express shipping | $9.99 | Free |
| Express shipping with signature on delivery | Not available | $14.99 |
The exact shipping charge appears at checkout based on your address and the option you select.
Order processing and delivery times
| Region | Order processing | Delivery after dispatch |
|---|---|---|
| Quebec and Ontario | 1 to 2 business days | 1 to 3 business days |
| New Brunswick, Nova Scotia, Manitoba, Saskatchewan, Alberta, British Columbia | 1 to 2 business days | 3 to 7 business days |
| Newfoundland and Labrador, Prince Edward Island, Yukon, Northwest Territories, Nunavut | Not currently served | Not currently served |
Orders placed on weekends or public holidays are prepared on the next business day.
Track your shipment
As soon as your order leaves our warehouse, we will email you your Purolator tracking number.
Change your shipping address
You can correct your address within 2 hours of placing your order, as long as it has not shipped: email hello@shoptopnotch.ca. Once the order has shipped, the address can no longer be changed.
Delayed, lost or missing packages
| Situation | What to do |
|---|---|
| Delayed package | Allow the carrier 2 additional business days, then email us. |
| Marked as delivered but cannot be found | Check with your neighbours, your building's reception and safe places around your home, then wait 2 business days. Still missing? Email us with your order number. We will open an investigation with Purolator and work with you to find a solution. |